It may sometimes be necessary to manually change the personal details for a User or Administrator.  You can also change your own name, email address or password using these same instructions.  You can also do that by selecting the Home Icon and then selecting Your Account.

To do this, select View Accounts.

Next, choose which type of account the person has that you want to change the account details for.

Find the user you want to change the account details for.  You can search or filter out the list to help find your user using the options at the top of the screen.  Select the user’s name or email address to access their account profile.

The account profile will appear.  Choose the Account Details option.

Find the Personal Details section.  Change any of the fields as needed.  Select the Update personal details button to save your changes.