If you or your users are having problems logging in, here are a few things you can try to help you get back into the account.
1. Make sure you are logging into the correct website. We have multiple sites that you can log into. You can find all of our login page via the LOGIN drop-down menu at the top of this website
2. Password are case sensitive. Please make sure that you do not have caps lock turned on. Also make sure the Num Lock is turned on if your keyboard has the extra number numbers pad.
3. Do not rely on the auto fill option in your browser. Manually re-enter your login credentials.
If you are still having issues logging in, here are a few other options that can help you.
Make sure the email address has been entered correctly. You can edit this via the View Accounts page and choosing the user from the list.