It may sometimes be necessary to resend a welcome email to a User or Administrator.  This welcome email will explain how to access their account as well as a link to change their password. You can do it for an individual account, or for multiple accounts at one time if you have access to our Advanced Email Notifications.

Select View Accounts.

Next, choose which type of account the person has that you want to send a new welcome email to.

Find the user you want to view the reports for.  You can search or filter out the list to help find your user using the options at the top of the screen.  Select the user’s name or email address to access their account.

The account profile will appear.  Choose the Account & Personal Details option.

Find the Send Welcome Email button.  This will resend a welcome email to the user.  This email will NOT include the user’s password.  Sending passwords via email is not recommended due to security reasons.  We do include a link where the user can reset the password via email.

A dialog will appear.  Select OK to send the welcome email.

This feature is not available unless you have access to our Advanced Email Notifications.  Please view this Article to learn how to gain access to this feature.

Select View Accounts.

Next, choose which type of account the people have that you want to send a new welcome email to.

From View Accounts, select the accounts that you want to send a new welcome email to.

You can use the options at the top of the screen to choose different account types, search for an account or filter by Tag or Group.

You can choose accounts across multiple pages, or even us the link in the toolbar at the bottom of the screen to select all of the accounts in the list of users.

Once you have your accounts selected, choose the Email button in the batch actions toolbar.

In the screen that appears, you can type out a custom message.  We also include buttons to insert the link to login and reset your password.  When your email is ready, select the Send button to sent the email to your accounts.