Conover Company / Oakwood Solutions, LLC
I. Collection of Information
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
A. Information You Provide Us
Registration and Online Purchases
Access to our Services requires prior purchase and end user registration. When ordering or registering on our Site, you may be required to submit the following types of Personal Information to Conover Company: your name, email address, phone number, credit card information, and information about your organization, as well as, the names and email addresses of your individual users.
We may collect information through your communications with our customer support team or other communications that you may send us and their contents. For inquiries and questions, we collect the inquiry or question, together with the name, email address, phone number, and mailing address, and any other information voluntarily submitted to us through a contact form or email. We use this information to respond to such inquiries and questions.
From time to time, we provide users opportunities to voluntarily provide feedback or participate in surveys. Conover Company collects information requested in the survey questions and uses that information to evaluate, support, maintain and improve products and services; develop new products and services; conduct research; and for other purposes as specified in the survey.
B. Information Automatically Collected
Application and System Logs
When you use our Services, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, type of computer/device, operating system, and internet service provider. We use this information for support purposes and to monitor the health of our Services, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, and appropriately scale computing resources.
Cookies and Similar Technologies
Conover Company may use both persistent and session cookies. Persistent cookies remain on your computer after you close your session and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Session cookies expire when you close your browser.
You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Site or Services, you may not be able to utilize the features of the Site or Services to their fullest potential.
Do Not Track
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
C. Children’s Privacy
II. How We May Use Information
We may use the Personal Information we obtain about you to:
• create and manage your account, provide our Services, process payments, and respond to your inquiries;
• communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance;
• aggregate your Personal Information for analytical purposes;
• operate, evaluate, and improve our business;
• better service you in responding to your customer service requests;
• ensure the security of our Services;
• enforce our agreements related to our Services and our other legal rights; and
• comply with applicable legal requirements, industry standards and our policies.
III. How We Share Information
A. Service Providers
We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, and database storage and management. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.
B. Compliance with Laws and Law Enforcement
Conover Company cooperates with government and law enforcement officials or private parties to enforce and comply with applicable federal, state, and local law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to:
• investigate, respond to, and defend against claims;
• for legal process (including subpoenas or court orders);
• to protect Conover Company against liability;
• to protect the security and safety of individuals, data, assets, and systems;
• to investigate or address actual or suspected fraud or other illegal activities; and
• to exercise its legal rights, including enforcement of the Terms of Service.
C. Business Transfers
D. Other Third Parties
Conover Company may make certain Non-Personal Information available to third parties for various purposes, including for business or marketing purposes or to assist third parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and functionality available through the Services. We also allow third-party behavioral tracking.
E. Third-Party Links
F. FERPA Requests
FERPA provides students with privacy rights and protection for educational personally identifiable information collected and processed on behalf of educational institutions receiving government funding from the U.S. Department of Education. FERPA provides students with rights to obtain from these educational institutions access to their educational records, as well as correction and amendment of their educational records. To the extent that data collected by Conover constitutes education records, Conover complies with FERPA requests received through the educational institutions using our Services.
IV. How We Protect Information
Conover Company cares about safeguarding the confidentiality of your Personal Information. We utilize administrative and electronic measures designed to appropriately protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of any Personal Information in our possession. Our Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Site as safe as possible. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your Personal Information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
However, no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security. By using our Services, you acknowledge that you understand and agree to assume these risks.
In the event of any breach of security, confidentiality, or integrity of your unencrypted electronically stored Personal Information, we will make any legally-required disclosures to you via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement or any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law. We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
We also take measures to delete your Personal Information or to store it in a form that does not permit identifying you when this information is no longer necessary for our processing purposes, unless we are required by law to keep this information for a longer period. When determining the retention period of your Personal Information, we consider various criteria, such as the type of products and services requested by or provided to you; the nature and length of our relationship with you; possible re-enrollment with our Services; the impact on the Services we provide to you if we delete some information from or about you; mandatory retention periods provided by law; and the statute of limitations.
V. Your Rights and Choices
You may opt out of receiving marketing communications and other commercial emails from us. To opt out, please follow the unsubscribe instructions provided in any of the communications or by sending your request to us by email at firstname.lastname@example.org. Please be aware that, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Services.
B. Right to Personal Information
You have the right to request access and receive information about the Personal Information we maintain about you; to update and correct inaccuracies in your Personal Information; to have the information blocked, anonymized or deleted, as appropriate; or to exercise your right to data portability to transfer your Personal Information to another company.
C. Processing of Personal Information
Where required by law, we obtain your consent for the processing of certain Personal Information collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
D. Exercising Your Rights
To update your preferences, ask us to remove your information from our mailing lists, delete your account, or submit a request to exercise your rights to your Personal Information, please contact us as specified in the “Contact Us” section below.
When we receive a verified request to delete your Personal Information, we will delete your Personal Information. Our ability to delete your Personal Information may be limited in some circumstances by local law requirements.
Your rights may be limited in some circumstances by local law requirements.
VII. Contact Us
4 Brookwood Court
Appleton, WI 54914
Effective Date: June 30, 2020