Search our Knowledgebase.
Webinar Videos (How to use a program)
If you are new to the system or need to learn about any of our products, this is where you want to start. Each of these webinar videos will explain the what the product does and how to use it with Conover Online.
New System Administrator Account
This webinar video is a great place to start if you are new to Conover Online. This videos shows [...]
New Administrator account
This webinar video is a great place to start if you are new to Conover Online. This video shows [...]
How to use our Workplace Readiness Credential
This webinar video is a great place to start if you want to learn about our Workplace Readiness Credential. [...]
How to use our Personal Responsibility Program
This webinar video is a great place to start if you want to learn about our Personal Responsibility Program. [...]
How to use our Success Profiler
This webinar video is a great place to start if you want to learn about our Success Profiler program. [...]
How to use our Anxiety Management Program
This webinar video is a great place to start if you want to learn about our Anxiety Management Program. [...]
How to use our Anger Management Program
This webinar video is a great place to start if you want to learn about our Anger Management Program. [...]
How to use our Bullying Prevention Program
This webinar video is a great place to start if you want to learn about our Bullying Prevention Program. [...]
Individual Program Introductory Videos
Here are links where you can watch the Introductory video that a users sees before starting each of our programs. [...]
Account Management Articles
Creating an Administrator or Teacher Account
In order to add a new Administrator (or Teacher) account to Conover Online, you must have access to the [...]
Creating a User or Student Account
To add a new User (Student), select the Create Account tab. You can also import up to 100 Users at one [...]
Batch Importing of Users
Our Batch Import feature will allow you to import accounts via a CSV file or Goolge Classroom so you [...]
Archive and Delete an account
Because our goal is to provide you with data-tracking accountability, we have done everything we can to protect your [...]
Change the Name, Group, Tag or Email Address for a User or Administrator
It may sometimes be necessary to manually change the personal details for a User or Administrator. You can also [...]
How to use Groups
A group is a collection of users or learners that are associated with one or more Administrator. Groups are [...]
How to use Tags
Tags are a feature in Conover Online that allow you to easily search, sort, and filter your user list. [...]
Changing the Password for a User or Administrator Account
It may sometimes be necessary to manually change the password for a User or Administrator if they are not [...]
Credit Delegation
This feature in Conover Online will allow you to delegate a specific number of credits to an individual Administrator. [...]
How does the User/Student login and access their assignments?
In order for the user to access their assignments they need to log into his or her account. The users [...]
How to Disable Administrator Access to Products
The System Administrator can prevent an Administrator from accessing specific programs withing Conover Online. To do this, select View [...]
Giving an Administrator Group Management Features
Our group management feature will allow you to delegate some of the management features to individual administrators of a [...]
How to Resend a Welcome Email
It may sometimes be necessary to resend a welcome email to a User or Administrator. This welcome email will [...]
Merging Two User Accounts
Sometimes a user can have multiple Conover Online accounts. This usually happens when multiple admins make an account for [...]
Prevent Admins From Making Reassignments
If you want to prevent your Administrators from using credits on reassignments, you can turn off their ability to [...]
Proctoring
Our Proctoring feature will allow you to disable your user's access to any assessment or any assignment. This allows [...]
How do I reset my password?
If you forget your password there is a way to reset your password via email. Using a web browser, [...]
Restore an Archived Account
If you have previously archived an account you can always restore it to reactivate an account and gain access to [...]
Assignment Management Articles
Mass Unassign
If you make a mistake when making an mass assignment, you can remove the assignment from users accounts and [...]
Make an Assignment to a User
This article will show you how to make an assignment to an individual user. If you want to know [...]
Delete an Assignment
There are times where you may want to completely delete an assignment that a user has started. Deleting an [...]
Mass (Batch) Assignment
Our Mass Assignment feature will allow you to assign any product or combination of products to multiple users at [...]
Reassign an Assignment or Activity
Sometimes you may want to give your users another attempt to complete an assessment. This article will show you [...]
Unassigning an assignment or activity to get credits back
If you make a mistake when making an assignment, you can remove any assignment and get your credits back as [...]
Free Reassignment of a Failed Skill Enhancement
If you have assigned the bundle for Workplace Readiness, The Success Profiler or Personal Responsibility, you can now reassign any [...]
How to use a Survey
Almost all of the Assessments/Maps in Conover Online have an accompanying 360° Survey. These surveys will allow you to [...]
Previewing units before making an assignment
You can preview all of our products before making assignments to your users. To do this, select View Accounts if [...]
User Reporting Articles
Viewing User or Student Reports
There are multiple ways to get data for your users within Conover Online. Here are the different ways that [...]
User Activity Report (Time in the system)
If you need to track how long an Administrator or User has been in the system on a day [...]
Summary (Spreadsheet) Report
We offer a summary report that will allow you to view the user’s scores in a spreadsheet format. To access [...]
Adding Your Logo to the Credential
If you want to cusomize the Conover Credential with your logo, your System Administrator can upload your logo to [...]
Viewing User’s Answers to Questions
If you want to review the user’s answers to each question, we have a feature that will allow you [...]
Credit Usage Report – Where are my credits going
If you are the System Administrator within the Conover Online system, you have access to a feature that will [...]
How to view or print a Credential
To view a credential for an individual user, select View Accounts. Find the user you want to [...]
Why are scores not updating or wrong on a Credential?
In order for a score to appear on the credential the student must post a passing score for the [...]
Change the Name, Date, or Organization on a Credential
When you print off a credential for a user, we include: the date that the credential was printed, the [...]
Integration with Conover Online Articles
Two-Factor Authentication
If you want to add another layer of security to your System Administrator or Administrator account, you can enable [...]
Clever SSO Integration
If your school district uses Clever, you and your students can use your Clever account to gain access to [...]
SAML SSO Integration
If you are interested in using our SAML SSO feature, please reach out to support and request access to [...]
How to use Google Classroom with Conover Online
If you are using Google Classroom, it is very easy to get your students setup in Conover Online. First, [...]
Additonal Articles
Conover Online is not working correctly
There will be times that Conover Online is not loading properly for you our your students. This is usually caused [...]
Distractors in Functional Skills System
This video will show you how the Functional Skills system will show "wrong" answers when asking questions. We call [...]
Having problems logging into the site
If you or your users are having problems logging in, here are a few things you can try to help [...]
How to make a testing account for yourself
If you want to view the programs as a user, you will need to create a User account for [...]
How a Conover Credential Works
If you are new to the Conover Online System and want to learn how to get your users a [...]
How to turn on Autoplay
A new feature that is starting to appear in web browsers that stops the auto playing of media files [...]
What is a Credit
Credits are how you deliver content in Conover Online. Each credit allows you to deliver one piece of content [...]
Is Conover Online available in languages other than English?
Conover Online is only available in English, but there are free tools available that will translate the program into [...]
Turn on Text-to-Speech Audio
All of our programs have text-to-speech capabilities. In order to use this feature, select the Settings button at the [...]