Emotional intelligence (EQ) is the learned ability to identify, experience, understand, and express human emotions in healthy and productive ways. Research has shown that emotional intelligence skills are primary factors of motivation and the gateway to lifelong learning and high levels of achievement. That is because emotional experience and expression are unique to each person – no two people think, feel, and act in the same way. Each person must learn these skills for oneself. Individuals learn and work best in environments that are physically and emotionally safe. Building effective learning and work environments like this requires emotional intelligence skills that are vital to improving human performance and healthy organizations. Successful organizations must provide an atmosphere that will enable peak performance for all of their members. For any organization to be successful there must be a commitment to develop emotionally healthy members within all levels of the organization. This course will will teach you about these concepts and show you how to use Conover Online to assess and teach these skills.